IT helpdesk and MSP
Other Services
IT helpdesk and MSP
Meet Your New Managed Service Provider (MSP)
As businesses today are becoming increasingly reliant on robust and seamless IT infrastructures, the role of Managed Service Providers (MSPs) has never been more crucial. At Sam IT Solutions, we take great pride in offering tailored, comprehensive managed services that empower organizations to thrive in the modern digital age.
With a deep understanding that technology forms the backbone of your operations, we’re committed to delivering top-tier MSP services that not only address your current IT needs but also anticipate and prepare you for the technological challenges of tomorrow. Our holistic approach to managed services is designed to streamline your IT processes, enhance your cybersecurity processes, and optimize your overall business performance.
Here’s how we can help your organization thrive.
IT Helpdesk and Support
Outsource your IT helpdesk and support function to the experts at SAM IT Solutions so you can focus on your core business activities. We can provide remote and on-site IT helpdesk 24 hours a day, 365 days a year, or for a traditional business week, 8 hours a day, 5 days a week, 52 weeks a year, to match the needs of your business and its customer base.
- 24/7 helpdesk support
- Online ticketing system
- Service level agreements
- Wifi support
- VOIP solutions
- HIPAA compliant support
- Backup and data recovery
PC and Server Management
SAM IT Solutions can monitor your PCs, servers, and networks for any security vulnerabilities, virus attacks, unauthorized access attempts, and operating system updates. Our proactive management of your IT assets will help you reduce downtime and stay productive. Protecting your assets with SAM IT Solutions creates more time for you to focus on winning business. Our PC and server management support includes:
- Local and international hosting
- 24/7 support
- HIPAA compliant support
- Turnkey projects (EMR/ERP implementations, AD environment configuration, and more)
- Data replication
- Disaster recovery planning
Network Security and Firewall Management
In the age of technology, network security is perhaps the greatest challenge businesses of all sizes face. At SAM IT Solutions, we can help you keep intruders out through proactive management of your firewall and network security devices. Our engineers are experts in managing devices from leading providers such as Fortigate, Cisco, Netgear, and Sonicwall. Let us keep your network secure – be safe, not sorry! SAM IT Solutions is the ultimate line of defense against cyber-attack.
- Penetration testing
- Live security management
- Quarterly security reviews
- Project-based implementations (VPN setup and maintenance, White Hat hacking for penetration testing, and more)
IT Relocation Services
Moving to a new location involves moving your entire computer system and cabling. Re-organizing the entire IT network at a new location can be quite a challenge, but SAM IT can help. We are able to re-install your hardware safely and efficiently. We can also migrate your email, websites, and applications.
- Planning and reviewing the data and voice drops
- Coordinating with the low-voltage contractor and vendors for the appropriate number of ports and their location
- IT closet and server room planning – includes patch panel specifications and demarc connections for both voice and data
- Identifying primary, secondary, and backup vendors for the internet
- Coordinating with internet vendor for installation
- Identifying phone vendors and helping select the PBX and phone system for the new location
- Ordering the equipment to arrive in time
- Ensuring configuration of the equipment to work with PBX
- Helping set up PBX and call routing based on business rules
- Recommend and help procure IT equipment
